“The aim of the process chart is to present information regarding existing and proposed processes in such simple form that such information can become available to and usable by the greatest possible number of people in an organization before any changes whatever are actually made, so that the special knowledge and suggestions of those in positions of minor importance can be fully utilized.”

— Frank Bunker Gilbreth, Sr.

Source: Process charts (1921), p. 5.

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Frank Bunker Gilbreth, Sr. 19

American industrial engineer 1868–1924

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“Process-chart notes and information should be collected and set down in sketch form by a highly intelligent man, preferably with an engineering training and experience, but who need not necessarily have been previously familiar with the actual details of the processes. In fact, the unbiased eye of an intelligent and experienced process-chart maker usually brings better results than does the study of a less keen man with more special information regarding present practices of the processes. The mere act of investigating sufficiently to make the notes in good enough condition for the draftsman to copy invariably results in many ideas and suggestions for improvement, and all of these suggestions, good and bad, should be retained and filed together with the description of the process chart. These suggestions and proposed improvements must be later explained to others, such as boards of directors, managers and foremen, and for best results also to certain workmen and clerks who have special craft or process knowledge. To overcome the obstacles due to habit, worship of tradition and prejudice, the more intelligence shown by the process-chart recorder, the sooner hearty cooperation of all concerned will be secured. Anyone can make this form of process chart with no previous experience in making such charts, but the more experience one has in making them, the more certain standard combinations of operations, inspection and transporting can be transferred bodily to advantage to the charts of proposed processes.”

Frank Bunker Gilbreth, Sr. (1868–1924) American industrial engineer

Source: Process charts (1921), p. 5-6.

“Any organization that deals with a changing environment ought not only to process information efficiently, but also create information and knowledge.”

Ikujiro Nonaka (1935) Japanese business theorist

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“The Process Chart is a device for visualizing a process as a means of improving it. Every detail of a process is more or less affected by every other detail; therefore the entire process must be presented in such form that it can be visualized all at once before any changes are made in any of its subdivisions. In any subdivision of the process under examination, any changes made without due consideration of all the decisions and all the motions that precede and follow that subdivision will often be found unsuited to the ultimate plan of operation.”

Frank Bunker Gilbreth, Sr. (1868–1924) American industrial engineer

Source: Process charts (1921), p. 3.

“Information retrieval is the name for the process or method whereby a prospective user of information is able to convert his need for information into an actual list of citations to documents in storage containing information useful to him. It is the finding or discovery process with respect to stored information. It is another, more general, name for the production of a demand bibliography. Information retrieval embraces the intellectual aspects of the description of information and its specification for search, and also whatever systems, technique, or machines that are employed to carry out the operation. Information retrieval is crucial to documentation and organization of knowledge.”

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“Organization charts are subject to important limitations. A chart shows only formal authority relationships and omits the many significant informal and informational relationships.”

Harold Koontz (1909–1984)

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“In the Middle Ages, there was a scarcity of information but its very scarcity made it both important and usable.”

Neil Postman (1931–2003) American writer and academic

Amusing Ourselves to Death: Public Discourse in the Age of Show Business (1985)
Context: In the Middle Ages, there was a scarcity of information but its very scarcity made it both important and usable. This began to change, as everyone knows, in the late 15th century when a goldsmith named Gutenberg, from Mainz, converted an old wine press into a printing machine, and in so doing, created what we now call an information explosion.... Nothing could be more misleading than the idea that computer technology introduced the age of information. The printing press began that age, and we have not been free of it since.