“In the phrase "quality control" the word quality does not have the popular meaning of "best" in any absolute sense. It means "best for certain customer conditions." These conditions are (a) the actual use and (b) the selling price of the product. Product quality cannot be thought of apart from product cost.”

—  Armand V. Feigenbaum

Source: Quality Control: Principles, Practice, and Administration. 1951, p. 1

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Armand V. Feigenbaum photo
Armand V. Feigenbaum 8
American businessman 1922–2014

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“Engineers, scientists, and statisticians have, until recently, been the groups chiefly interested in activity called quality control. These technologists have been primarily concerned with the technical methods which have become associated with the subject. They have applied these methods to a number of industrial quality problems.
Excellent results in improving quality and in reducing costs are now being reported from these applications. These reports have generated growing interest by industrial managers in the potentialities of quality control as a business method.
What, management is asking, is meant by the term "quality control"? Is there anything really new about it? What are the quality-control activities? What is the proper organization for quality control? How much does the program cost, and what benefits can result from it? Is quality control good only for mass production? May it be useful in a job shop as well? How do statistical methods fit into the quality-control pattern? What does quality control mean to the foreman, to the design engineer, to the salesman? How is quality control introduced to a company?”

Armand V. Feigenbaum (1922–2014) American businessman

Source: Quality Control: Principles, Practice, and Administration. 1951, p. vii; Preface: lead paragraph

“Total quality control is an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction.”

Armand V. Feigenbaum (1922–2014) American businessman

Cited in: D.H. Stamatis (1999) TQM Engineering Handbook, p. 12
Total Quality Control, 1983

W. Edwards Deming photo

“Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.”

W. Edwards Deming (1900–1993) American professor, author, and consultant

Source: Out Of The Crisis (1982), p. 23 (Point 5 from the "Condensation of the 14 Points for Management" presented in Chapter 2)

“Product and service quality can be defined as the total composite product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product and service in use will meet the expectations of the customer.”

Armand V. Feigenbaum (1922–2014) American businessman

Variant: Product quality can then be defined as: The composite product characteristics of engineering and manufacturing that determine the degree to which the product, in use, will meet the expectations of the customer.
Source: Total Quality Control, 1983, p. 7

Louis Althusser photo

“Marx compellingly proved it in Capital Volume Two, that no production is possible which does not allow for the reproduction of the material conditions of productions: the reproduction of the means of production.”

Louis Althusser book Lenin and Philosophy and Other Essays

Source: Lenin and Philosophy and Other Essays (1968), "Ideology and Ideological State Apparatuses", p.128

Keith Olbermann photo

“When this quality sports product…”

Keith Olbermann (1959) American sports and political commentator

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Source: http://www.sportscenteraltar.com/phrases/phrases.asp Sports Center Catchphrases

W. Edwards Deming photo

“Quality comes not from inspection, but from improvement of the production process.”

W. Edwards Deming (1900–1993) American professor, author, and consultant

Source: Out Of The Crisis (1982), p. 29

“The first erroneous assumption is that quality means goodness, or luxury, or shininess or weight. The word "quality" is used to signify the relative worth of things in such phrases as "good quality," "bad quality," and that brave new statement 'quality of life.' 'Quality of life' is a cliche because each listener assumes that the speaker means exactly what he or she, the listener, means by the phrase. It is a situation in which individuals talk dreamily about something without ever bothering to define it.”

Philip B. Crosby (1926–2001) Quality guru

Source: Quality Is Free, 1977, p. 14-15

“In the phrase, "quality control" the word control represents a management tool with four steps:
a. Setting quality standards.
b. Appraising conformance to these standards.
c. Acting when the standards are exceeded.
d. Planning for improvements in the standards.”

Armand V. Feigenbaum (1922–2014) American businessman

Source: Quality Control: Principles, Practice, and Administration. 1951, p. 1

W. Edwards Deming photo

“In Europe and in America, people are now more interested in the cost of quality and in systems of quality-audit. But in Japan, we are keeping very strong interest to improve quality by use of methods which you started…. when we improve quality we also improve productivity, just as you told us in 1950 would happen.”

W. Edwards Deming (1900–1993) American professor, author, and consultant

Source: Out Of The Crisis (1982), p. 2

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