“Matters often look bad, but somehow they always stop short of being disastrous. True, as in other fields, especially in social legislation, it was often an accidental event which triggered an improvement. But this would not have happened if a continuous stream of criticism had not kept us prepared to take advantage of such opportunities. It is the tragic story of the cultural crusader in a mass society that he cannot win, but we would be lost without him.”

Paul Lazarsfeld, "Introduction to the original edition," in: Norman Jacobs, Mass Media in Modern Society. (1992), p. 40

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Paul Lazarsfeld 5
American sociologist 1901–1976

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