“One reason for the tremendous increase in health-care costs in the U. S. is managerial neglect of the "hotel services" by the people who dominate the hospital, such as doctors and nurses.”

—  Peter F. Drucker

Source: 1960s - 1980s, MANAGEMENT: Tasks, Responsibilities, Practices (1973), Part 2, p. 539

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Peter F. Drucker180
American business consultant 1909–2005

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