“I always want to know whether the customers are satisfied; customer satisfaction is, after all, my ultimate goal!”
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Niki Lauda24
Austrian former Formula 1 racing driver 1949–2019Related quotes
Theodore Levitt (1925–2006) American economist and professor at Harvard Business School
Source: Marketing Myopia, 1960, p. 20-21
Philip Kotler (1931) American marketing author, consultant and professor
As cited in: Jay Conrad Levinson (1999), Mastering Guerrilla Marketing. p. 218
Marketing Management: Analysis, Planning, Implementation and Control, 1967
Brené Brown (1965) US writer and professor
Source: Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead
“All of management’s efforts for Kaizen boil down to two words: customer satisfaction.”
Masaaki Imai (1930) Japanese business theorist and consultant
“Disputational knowing wants customers.
It has no soul.”
Rumi (1207–1273) Iranian poet
"The Sheikh who played with the Children" in Ch. 4 : Spring Giddiness, p. 46
Disputed, The Essential Rumi (1995)
“I have no fans. You know what I got? Customers. And customers are your friends.”
Mickey Spillane (1918–2006) American writer
Writers on Writing interview (1986)
“I want to build this business as long as the customers will keep eating my sandwiches.”
Jimmy John Liautaud (1964) Jimmy John's Owner, Founder, & Chairman
Interview with The News-Gazette http://www.news-gazette.com/news/local/2017-10-07/jimmy-johns-founder-ready-head-great-white-north.html
“Your product is a starting point. A loyal customer is the goal.”
Ron Kaufman (1956) American author and consultant
Lift Me UP! Service With A Smile (2005)
Matsushita Konosuke (1894–1989) Japanese businessman
Kōnosuke Matsushita in: Nihon Seisansei Honbu (1984), Strategies for productivity: international perspectives, p. 124