“English does not contain a suitable word for 'system of problems.' Therefore, I have had to coin one. I choose to call such a system a mess”

—  Russell L. Ackoff

Source: 1970s, Redesigning the future, 1974, p. 21.

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Russell L. Ackoff70
Scientist 1919–2009

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“We have also come to realize that no problem ever exists in complete isolation. Every problem interacts with other problems and is therefore part of a set of interrelated problems, a system of problems I choose to call such a system a mess … Furthermore solutions to most problems produce other problems… a financial problem, a maintenance problem, and conflict among family members for its use.”

Russell L. Ackoff (1919–2009) Scientist

Source: 1970s, Redesigning the future, 1974, p. 21 as cited in: Frederick M. Zimmerman (2011) From Riches to Rags at a Time of Prosperity, p. 12.

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“Managers are not confronted with problems that are independent of each other, but with dynamic situations that consist of complex systems of changing problems that interact with each other. I call such situations messes. Problems are extracted from messes by analysis. Managers do not solve problems, they manage messes.”

Russell L. Ackoff (1919–2009) Scientist

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“When a mess, which is a system of problems, is taken apart, it loses its essential properties and so does each of its parts. The behavior of a mess depends more on how the treatment of its parts interact than how they act independently of each other. A partial solution to a whole system of problems is better than whole solutions of each of its parts taken separately.”

Russell L. Ackoff (1919–2009) Scientist

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“However, I am no big fan of Smalltalk either, even though it compares very favourably with most programming systems today (I don’t like any of them, and I don’t think any of them are suitable for the real programming problems of today, whether for systems or for end-users).”

Alan Kay (1940) computer scientist

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“The synthetic mode of thought, when applied to systems problems, is called the systems approach. In this approach a problem is not solved by taking it apart but by viewing it as a part of a larger problem.”

Russell L. Ackoff (1919–2009) Scientist

Source: 1970s, Redesigning the future, 1974, p. 14.

Russell L. Ackoff photo

“In June of 1964 the research group and academic program moved to Penn bringing with it most of the faculty, students, and research projects. Our activities flourished in the very supportive environment that Penn and Wharton provided. The wide variety of faculty members that we were able to involve in our activities significantly enhanced our capabilities. By the mid-1960s I had become uncomfortable with the direction, or rather, the lack of direction, of professional Operations Research. I had four major complaints.
First, it had become addicted to its mathematical tools and had lost sight of the problems of management. As a result it was looking for problems to which to apply its tools rather than looking for tools that were suitable for solving the changing problems of management. Second, it failed to take into account the fact that problems are abstractions extracted from reality by analysis. Reality consists of systems of problems, problems that are strongly interactive, messes. I believed that we had to develop ways of dealing with these systems of problems as wholes. Third, Operations Research had become a discipline and had lost its commitment to interdisciplinarity. Most of it was being carried out by professionals who had been trained in the subject, its mathematical techniques. There was little interaction with the other sciences professions and humanities. Finally, Operations Research was ignoring the developments in systems thinking — the methodology, concepts, and theories being developed by systems thinkers.”

Russell L. Ackoff (1919–2009) Scientist

Preface, cited in Gharajedaghi, Jamshid. Systems thinking: Managing chaos and complexity: A platform for designing business architecture http://booksite.elsevier.com/samplechapters/9780123859150/Front_Matter.pdf. Elsevier, 2011. p. xiii <br class="br">Towards a Systems Theory of Organization, 1985

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“(Systems science) does not aim to find the one true representation for a given type of systems (e. g. physical, chemical or biological systems), but to formulate general principles about how different representations of different systems can be constructed so as to be effective in problem-solving.”

Francis Heylighen (1960) Belgian cyberneticist

Francis Heylighen, 1990, "Classical and non-classical representations in physics I." Cybernetics and Systems 21. p. 423; As cited by: Hieronymi, A. (2013), Understanding Systems Science: A Visual and Integrative Approach. Syst. Res.. doi: 10.1002/sres.2215

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“Posito I assume and when I say posito, I have the right to assume the unlikely; therefore posito, I assume that Mr. A. A., whose promises supposedly have not weakened him, went to work and wrote the system. Posito, I assume, and when I say posito, I have the right to assume what is more unreasonable than the most unreasonable; therefore; posito, I assume that if Mr. A. A. did not write the system, then Mr. B. B. wrote it-then what? Let us linger for a moment on this thought, with which, of course, we have all been familiar for several years: the thought of the prospect for the hope of the system. Therefore, in order to be very brief, posito, I assume that the system appeared here in Copenhagen, then what? Then one would indeed have to read it, unless Mr. C. C. would instantly be kind and philanthropic enough to promise a summary of the system and also position us in the point of view; then we would again be saved by the promise. If this does not happen, then of course one would have to read it. How troublesome, and who would finally benefit from that?”

Sören Kierkegaard (1813–1855) Danish philosopher and theologian, founder of Existentialism

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“The problem of systems improvement is the problem of the 'ethics of the whole system.”

C. West Churchman (1913–2004) American philosopher and systems scientist

Source: 1960s - 1970s, The Systems Approach (1968), p. 4

“Within the past ten years there have appeared with increasing frequency books, articles, conferences, and monograms dealing with system engineering, system analysis, system design, the systems approach, the design of systems, system theory, and problems of systems engineering. The number of publications and the stature of their authors does not allow the dismissal of the subject as a passing fad. The breadth of engineering activity involved in even a cursory examination of recent publications is of interest… It is therefore obvious that whatever Systems Engineering may or may not be, it is non-sectarian and encompasses activities that are of concern in all phases of engineering. On the other hand undergraduate college offerings akin to Systems Engineering are rather limited and even graduate programs are not extensive.”

Allen B. Rosenstein (1920–2018) American systems engineers

Source: Systems engineering and Modern Engineering Design (1965), p. 1.

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