“English does not contain a suitable word for 'system of problems.' Therefore, I have had to coin one. I choose to call such a system a mess”

Source: 1970s, Redesigning the future, 1974, p. 21.

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Russell L. Ackoff 70
Scientist 1919–2009

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“In June of 1964 the research group and academic program moved to Penn bringing with it most of the faculty, students, and research projects. Our activities flourished in the very supportive environment that Penn and Wharton provided. The wide variety of faculty members that we were able to involve in our activities significantly enhanced our capabilities. By the mid-1960s I had become uncomfortable with the direction, or rather, the lack of direction, of professional Operations Research. I had four major complaints.
First, it had become addicted to its mathematical tools and had lost sight of the problems of management. As a result it was looking for problems to which to apply its tools rather than looking for tools that were suitable for solving the changing problems of management. Second, it failed to take into account the fact that problems are abstractions extracted from reality by analysis. Reality consists of systems of problems, problems that are strongly interactive, messes. I believed that we had to develop ways of dealing with these systems of problems as wholes. Third, Operations Research had become a discipline and had lost its commitment to interdisciplinarity. Most of it was being carried out by professionals who had been trained in the subject, its mathematical techniques. There was little interaction with the other sciences professions and humanities. Finally, Operations Research was ignoring the developments in systems thinking — the methodology, concepts, and theories being developed by systems thinkers.”

Russell L. Ackoff (1919–2009) Scientist

Preface, cited in Gharajedaghi, Jamshid. Systems thinking: Managing chaos and complexity: A platform for designing business architecture http://booksite.elsevier.com/samplechapters/9780123859150/Front_Matter.pdf. Elsevier, 2011. p. xiii
Towards a Systems Theory of Organization, 1985

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“(Systems science) does not aim to find the one true representation for a given type of systems (e. g. physical, chemical or biological systems), but to formulate general principles about how different representations of different systems can be constructed so as to be effective in problem-solving.”

Francis Heylighen (1960) Belgian cyberneticist

Francis Heylighen, 1990, "Classical and non-classical representations in physics I." Cybernetics and Systems 21. p. 423; As cited by: Hieronymi, A. (2013), Understanding Systems Science: A Visual and Integrative Approach. Syst. Res.. doi: 10.1002/sres.2215

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“The problem of systems improvement is the problem of the 'ethics of the whole system.”

C. West Churchman (1913–2004) American philosopher and systems scientist

Source: 1960s - 1970s, The Systems Approach (1968), p. 4

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