“If you try to improve the performance of a system of people, machines, and procedures by setting numerical goals for the improvement of individual parts of the system, the system will defeat your efforts and you will pay a price where you least expect it.”

—  Myron Tribus

Myron Tribus, Quality First, Washington, D.C.: National Society of Professional Engineers (#1459), 1992

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Myron Tribus4
American academic 1921–2016

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