“Whenever undiscussables exist, their existence is also undiscussable. Moreover, both are covered up, because rules that make important issues undiscussables violate espoused norms… It is very difficult to manage [organizational defense routines]. They continue to exist and proliferate because they are relegated to the realm of “underground management” and all sides tacitly agree to this state of affairs. As a result, organizational defense routines often are very powerful”

— Chris Argyris

Source: On organizational learning (1999), p. 438 as cited in: Leni Wildflower, ‎Diane Brennan (2011) The Handbook of Knowledge-Based Coaching. p. 159

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Chris Argyris9

American business theorist/Professor Emeritus/Harvard Busin… 1923–2013

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