“The basic managerial idea introduced by systems thinking, is that to manage a system effectively, you might focus on the interactions of the parts rather than their behavior taken separately.”

— Russell L. Ackoff

Russell L. Ackoff and Fred Emery (1972) On purposeful systems, cited in: Lloyd Dobyns, Clare Crawford-Mason (1994) Thinking about quality: progress, wisdom, and the Deming philosophy. p. 40.
1970s

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Russell L. Ackoff 70

Scientist 1919–2009

Fred Emery (1925–1997) Australian psychologist

Russell L. Ackoff and Fred Emery (1972) On purposeful systems, cited in: Lloyd Dobyns, Clare Crawford-Mason (1994) Thinking about quality: progress, wisdom, and the Deming philosophy. p. 40.

“When a mess, which is a system of problems, is taken apart, it loses its essential properties and so does each of its parts. The behavior of a mess depends more on how the treatment of its parts interact than how they act independently of each other. A partial solution to a whole system of problems is better than whole solutions of each of its parts taken separately.”

Russell L. Ackoff (1919–2009) Scientist

Cited in: Can Alpaslan, Ian Mitroff (2011) Swans, Swine, and Swindlers: Coping with the Growing Threat of Mega-Crises and Mega-Messes. p. 16.
1970s, The future of operational research is past, 1979

“Synergy is the only word in our language that means behavior of whole systems unpredicted by the separately observed behaviors of any of the system's separate parts or any subassembly of the system's parts.”

Buckminster Fuller (1895–1983) American architect, systems theorist, author, designer, inventor and futurist

1960s, Operating Manual for Spaceship Earth (1963)
Context: Synergy is the only word in our language that means behavior of whole systems unpredicted by the separately observed behaviors of any of the system's separate parts or any subassembly of the system's parts. There is nothing in the chemistry of a toenail that predicts the existence of a human being.

“The systems approach to problems focuses on systems taken as a whole, not on their parts taken separately. Such an approach is concerned with total- system performance even when a change in only one or a few of its parts is contemplated because there are some properties of systems that can only be treated adequately from a holistic point of view. These properties derive from the relationship between parts of systems: how the parts interact and fit together”

Russell L. Ackoff (1919–2009) Scientist

Cited in: Haluk Demirkan, James C. Spohrer, Vikas Krishna (2011) The Science of Service Systems. p. 274.
1970s, Towards a System of Systems Concepts, 1971

“All component parts of any system of management must be consistent with each of the other parts and reflect the system's basic philosophy.”

Rensis Likert (1903–1981) American statistician

Source: New patterns of management, (1961), p. 222

“Synergy means behavior of integral, aggregate, whole systems unpredicted by behaviors of any of their components or subassemblies of their components taken separately from the whole.”

Buckminster Fuller (1895–1983) American architect, systems theorist, author, designer, inventor and futurist

102.00 http://www.rwgrayprojects.com/synergetics/s01/p0100.html
1970s, Synergetics: Explorations in the Geometry of Thinking (1975), "Synergy" onwards

“The Social System School: Closely related to the human behavior school and often confused or intertwined with it is one which might be labeled the social system school. This includes those researchers who look upon management as a social system, that is, a system of cultural interrelationships. Sometimes, as in the case of March and Simon, the system is limited to formal organizations, using the term "organization" as equivalent to enterprise, rather than the authority-activity concept used most often in management. In other cases, the approach is not to distinguish the formal organization, but rather to encompass any kind of system of human relationships.”

Harold Koontz (1909–1984)

Source: "The Management Theory Jungle," 1961, p. 179

“Systems inquiry has demonstrated its capability in dealing effectively with highly complex and large-scale problem situations. It has orchestrated the efforts of various disciplines within the framework of systems thinking. It has introduced systems approaches and methods to the analysis, design, development, evaluation, and management of systems of all kinds”

Béla H. Bánáthy (1919–2003) Hungarian linguist and systems scientist

Source: Systems Design of Education (1991), p. 31 as cited in: K.C Laszlo (1998) Dimensions of Systems Thinking http://archive.syntonyquest.org/elcTree/resourcesPDFs/Systems_Thinking.pdf. Working paper on syntonyquest.org

“Because the managerial élites are now so large and have such a dominant effect on our educational system, we are actually teaching most people to manage, not to think. Not only do we not reward thought, we punish it as unprofessional.”

John Ralston Saul book The Unconscious Civilization

The Unconscious Civilization (1995)

“Systems thinking means the ability to see the synergy of the whole rather than just the separate elements of a system and to learn to reinforce or change whole system patterns. Many people have been trained to solve problems by breaking a complex system, such as an organization, into discrete parts and working to make each part perform as well as possible. However, the success of each piece does not add up to the success of the whole. to the success of the whole. In fact, sometimes changing one part to make it better actually makes the whole system function less effectively.”

Richard L. Daft (1964) American sociologist

Source: The Leadership Experience, 2008, p. 141.

“The basic managerial idea introduced by systems thinking, is that to manage a system effectively, you might focus on the interactions of the parts rather than their behavior taken separately.”

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Russell L. Ackoff 70

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