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Ron Kaufman citations

Ron Kaufman, né en 1956 à Westport , est un auteur américain, consultant en management et animateur de conférences. Il est le fondateur de la société de formation UP! Your Service.

Kaufman est l'auteur de 16 livres sur les thèmes du travail, du service et de la motivation professionnelle. Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet est publié le 15 mai 2012. Le New York Times l'a classé numéro 5 en juin 2012. Kaufman a aussi collaboré au Bloomberg Businessweek. Wikipedia  

✵ 1956
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Ron Kaufman: 14 citations0 J'aime

Ron Kaufman: Citations en anglais

“The shelter of excuses has a leaky roof.”

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Ron Kaufman

Lift Me UP! Service With A Smile (2005)

“When a customer asks what no one else has ever asked, pay close attention.”

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Ron Kaufman

Lift Me UP! Service With A Smile (2005)

“Service is the currency that keeps our economy moving. I serve you in one business, you serve me in another. When either of us improves, the economy gets a little better. When both of us improve, people are sure to take notice. When everyone improves, the whole world grows stronger and closer together.”

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Ron Kaufman

Lift Me UP! Service With A Smile (2005)

“Service does not exist at the expense of your profits. Profit exists because you made the investment in service.”

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Ron Kaufman

Lift Me UP! Service With A Smile (2005)

“If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.”

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Ron Kaufman

Lift Me UP! Service With A Smile (2005)

“The right measure is not how many customers you've got, but how closely you hold them.”

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Ron Kaufman

Lift Me UP! Service With A Smile (2005)

“Hearing what you've done right is valuable. Hearing what you've done wrong can be priceless.”

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Ron Kaufman

Lift Me UP! Service With A Smile (2005)

“If customers leave without a purchase, you have not failed. But if customers leave without a smile, you have.”

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Ron Kaufman

Lift Me UP! Service With A Smile (2005)

“When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.”

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Ron Kaufman

Lift Me UP! Service With A Smile (2005)

“Exceeding expectations is where satisfaction ends and loyalty begins.”

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Ron Kaufman

Lift Me UP! Service With A Smile (2005)